Friday, October 24, 2008
Navteq ignores user assistance
Today, October 24 2008, is the one year anniversary of the last batch of 36 updates to the Navteq Points Of Interest and map errors that have been submitted through Navteq´s website. Out of the 36 updates, 5 were actually closed, the rest of them are still open.
Navteq, a main supplier of maps and points of interest to GPS navigators, has a section on their website called Navteq Map Reporter. Apparently you can report errors or missing addresses or Points Of Interest, POI's, through this section. But experience shows that Navteq doesn't really care about keeping their map and POI data up to date, and generally ignores data entered through the website.
On October 11, EssentialContent made the first 16 entries about wrong or missing POI's, mainly of changes to what could be found in the latest version of Mapsource City Navigator, the highest quality maps that can be bought for Garmin GPS navigators. Another 10 were added on October 19 and a final 10 on October 24 - a year ago today. Out of all these corrections or missing things, only 5 were actually dealt with by Navteq, the rest were ignored, and the wrong data is still wrong in the latest version of Mapsource City Navigator.
You would think that a company whose core business is delivering accurate GIS information to GPS terminals would be interested in receiving and updating the errors in their data from locals in these areas that really know what is what and where. The fact that there is a section on the Navteq website called Map Reporter could fool you into believing that Navteq cares about the quality of the GIS data. Unfortunately reality seems quite different.
With this kind of experience with Navteq, it would be wise for everybody who used GPS terminals with Navteq maps in them to be very cautious - you cannot expect the information given to be accurate.
Navteq, a main supplier of maps and points of interest to GPS navigators, has a section on their website called Navteq Map Reporter. Apparently you can report errors or missing addresses or Points Of Interest, POI's, through this section. But experience shows that Navteq doesn't really care about keeping their map and POI data up to date, and generally ignores data entered through the website.
On October 11, EssentialContent made the first 16 entries about wrong or missing POI's, mainly of changes to what could be found in the latest version of Mapsource City Navigator, the highest quality maps that can be bought for Garmin GPS navigators. Another 10 were added on October 19 and a final 10 on October 24 - a year ago today. Out of all these corrections or missing things, only 5 were actually dealt with by Navteq, the rest were ignored, and the wrong data is still wrong in the latest version of Mapsource City Navigator.
You would think that a company whose core business is delivering accurate GIS information to GPS terminals would be interested in receiving and updating the errors in their data from locals in these areas that really know what is what and where. The fact that there is a section on the Navteq website called Map Reporter could fool you into believing that Navteq cares about the quality of the GIS data. Unfortunately reality seems quite different.
With this kind of experience with Navteq, it would be wise for everybody who used GPS terminals with Navteq maps in them to be very cautious - you cannot expect the information given to be accurate.
Subscribe to Posts [Atom]